Manufacturer and retailer refuse compensation after washer-dryer leak caused a flood
In February I purchased a Samsung washer dryer from John Lewis to be installed in a house I was buying. After a delay completing on the property, it was finally installed in April.
Less than two weeks later there was a minor leak, and then a problem with the machine’s motherboard. After some faffing about John Lewis agreed to send a replacement machine – the same model – which was delivered in May.
