I explained the circumstances after a family death, but couldn’t cancel a booking
Last month, police officers broke the news that my son’s girlfriend had taken her own life. The two of them were due to go on a Tui holiday in June. It had been booked with a credit voucher issued after their original trip last summer was cancelled due to Covid.
As my son’s girlfriend had made the new booking, we had the original reference number but not the revised one. On my first call to Tui to explain the tragic circumstances, an agent said she’d find the revised booking number in order to cancel the holiday, but I was cut off after being on hold for 11 minutes.
