I’m trying topay someone £40 using telephone banking but I can’t get through to anyone
Can you please ask the people at the Co-operative Bank what is going on at their call centres as it is currently impossible to get through to anyone on the phone?
I have been using telephone banking with this bank for yearsbut I have been holding on for up to an hour at a time over the last fortnight, in an attempt to pay someone £40. I am aware the bank has cut back its hours and now closes at 6pm but they just don’t answer. I am an extremely vulnerable person who, despite vaccination, is still shielding out of caution. By contrast, Sainsbury’s answers within a minute or so. If it can do so, why not the Co-op Bank? MR, Chelmsford
