The airline has stopped long-haul flights and says we have to get a voucher instead of a refund
In February last year I purchased return tickets from Norwegian Air to travel with my family in April 2020 from London to New York. They came to approximately £4,000. We were forced to cancel as access to the US was barred, and we were offered vouchers, instead. Subsequently, the flights were cancelled by the airline.
In February 2021, Norwegian Air announced it was permanently withdrawing all future flights to the US, so I asked for a cash refund. It explained it would not be offering a refund as travel was still available to European destinations.
