I had overpaid on my energy account and when I closed it was in credit
I closed my gas and electricity account with Utility Point at the end of October and, according to it, I was in credit by more than £200. Since then, I have been trying to get this money back, to no effect. In response to my numerous emails, it has admitted three times it owes the money but still won’t actually send it. If it were the other way round, I suspect that my debt would already have been passed over to debt collectors who would be banging on my door.
CM, London
