I declared the contents and it is not liable to a customs charge but it still insists on payment
I used UPS to deliver an urgent letter with my notarised signature to my sister in Italy. Three weeks later, I was asked to upload an “invoice for my goods”, or to authorise destruction of my envelope or its return to myself at my own cost. I repeatedly pointed out that I had no invoice since the envelope did not contain goods, but no response. I uploaded a photo of the document and, the following day, we were asked to pay €37 (£32) to release the item. We had no choice but to pay and contest it later, but UPS claims it has no record of the case.
LN, London
Brexit has unleashed chaos within the delivery system now goods sent between the UK and the EU are liable for import VAT and, if they cost over a certain sum, customs duty. Your letter was not goods, however, and you had duly stated the contents on the label. You couldn’t get UPS to accept this and nor, for three weeks, could I.
