I am caught between HMRC and the Student Loan Company over trying to access my account
In December, I received a letter from the Student Loans Company (SLC) telling me I was due to finish repaying my student loan within the next year, and that I needed to change my payment plan to avoid overpaying. I called and was told that an error on my account was preventing them seeing my balance, so they weren’t able to tell me how much I still needed to repay, or discuss my options. When I logged on to the portal online to check my balance it said: “This service is not available for your account.”
Despite calling every month since, nothing happens except that the SLC takes more than £1,000 from each payslip and my balance continues to be a mystery. On some of these calls, they have told me that HM Revenue and Customs handles the payslip deductions and the error is on its side. HMRC says it provided all the information requested by SLC in January, and hasn’t had any further enquiries. With a mortgage and wedding this year, I could do without the SLC sitting on possibly thousands indefinitely.
RC, London
