Online bills can mean some vulnerable people have no way of tracking what they are spending
When Kate Harrison’s father was in hospital, she started going through his bills and bank statements to make sure all were in order. She was shocked to discover he had been paying Sky a massive £179 a month – a fifth of his pension income.
The huge bill was made up of £109 for his TV package and £70 for “CLI charges”, a levy she knew nothing about. And, after investigating, she found he had been paying that fee for four years – amounting to more than £3,000. It was an enormous sum for 81-year-old Mike, which contributed to him going into debt to his credit card company.
