I was only transiting through London and was going to complete it while waiting for the second flight
I was recently refused boarding for a Ryanair flight from Kyiv to London because I had not completed a passenger locator form. I explained that as I was only transiting through London – I had another Ryanair flight booked on to Málaga – I would complete the form while waiting for the second flight. However, they would not listen and refused to let me board. I had to spend a night in a hotel and buy two new flights for the next day. I sent a recorded delivery letter to Ryanair explaining what had happened but have had no reply.
MM, by email
I am sorry but I am very much going to side with Ryanair on this. Passengers are only deemed to be transiting a country if they have a single through-ticket.
