We follow up a complaint from a customer who was let down over a faulty Hotpoint fridge-freezer
Thanks to all of the readers who answered last week’s call for feedback on buying electrical appliances from AO.com. There were plenty of positive experiences from readers who had made multiple purchases. These included some who had problems which had been resolved. However, a considerable number reported a similar experience to the original writer, and said they’d felt the company just wanted to palm the matter off on the manufacturer. But it seems more readers recommend the service than don’t.
Just remember the contract to supply the item is with the retailer (in this case AO.com) and not the manufacturer – and it is up to the former to sort out problems.
