The pandemic has transformed the way workers and companies operate – probably for good. For many, this is welcome news
Since March, millions of workers have confirmed what many work-from-home veterans have long known: being out of an office can actually increase individual productivity.
That perhaps counterintuitive conclusion is something that Glenn Hanton, senior director for technical support EMEA at ServiceNow, has consistently observed since he and his team began working from home, in March. “The first thing that became obvious was that our technical support staff around the world were actually more productive,” he says. “They began taking on more cases and closed them faster.”
