Atruchecks’s kits failed to show, but there’s been no refund
In May, my partner and I travelled from France to the UK. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. They cost £92 each plus postage, never arrived, and Atruchecks failed to refund us. We’ve since discovered dozens of others are reporting the same issue. How has it managed to get government approval?
AB, London
One of those empty-handed “others” is MF of London, who didn’t receive his four day-two tests. “Numerous emails and web forms have gone unanswered,” he writes. “Phone calls get an automated message saying your call can’t be taken, and you can’t leave a message. The links on its website to its Facebook site are broken, or nonexistent.”
