Maria Gray writes of difficulties with the government agency after being told to get a fitness-to-drive assessment
Miles Brignall gives a good account of the DLVA’s failure to enable people to contact it about urgent issues (‘The service is appalling’: drivers face holdups as DVLA fails to send licences, 26 June). The DVLA website says online applications are quicker than postal ones. Having been told to stop driving and to inform the DVLA that I need a fitness-to-drive assessment, I tried to make an online application.
This proved impossible, as you have to verify your identity with Gov.uk Verify before submitting an online application to the DVLA. Despite being registered with Government Gateway, and having a valid passport, driving licence, bank accounts etc, it was impossible to register on the Verify system. I tried several times, but kept getting “failure to verify details” messages.
