I need a refund for my £3,637 cancelled trip, but each claims the other is liable
In April 2019 we booked a £3,637 cruise to St Petersburg with Cruise & Maritime Voyages (CMV) through the agent ROL Cruises. It was cancelled due to Covid, and we agreed for ROL to transfer the booking to a comparable cruise in April this year. However, CMV went into administration in July 2020. Abta refunded us £2,804 and advised us to contact ROL for the £832 deposit. ROL initially accepted our claim, then said it was in discussions with Abta about who was liable, each claiming the other owes the refund.
EJS, London
Abta, the travel trade association, and ROL are still battling out liability for refunds after CMV’s demise. They are paying the price for complex legal niceties which depend on how a holiday was booked and paid for, and whether it was cancelled before or after CMV ceased trading.
