I had paid for insurance to cover the damage but now it says I am not covered
I sold two £70 Le Creuset casseroles on eBay and sent them in two packages via Hermes. As I was leaving the drop-off shop, the courier who was collecting all the parcels balanced them on a wall and the whole lot fell on to the street. Both my items arrived severely damaged, although they had been well wrapped. Hermes refuses to compensate me, despite selling me insurance, because it declares they are prohibited items. My letters to the chief executive have been ignored.
LW, Cinderhill, east Sussex
Hermes’s list of prohibited items, ranging from confectionery to seatbelt tensioners, is so long it would be easier to list goods it will willingly carry. Then, once you’ve waded through that, there’s an equally lengthy list of “no-protection” goods that means it won’t pay if they are lost or damaged.
