My online order was cancelled without explanation, and now I can’t get a refund
In July, I placed two online orders on Currys.co.uk and paid with gift cards. Shortly afterwards, both were cancelled without explanation and I was told my gift cards would be refunded within eight weeks.
Despite constant promises, I’m still out of pocket. If I had paid by credit card I could have made a claim under the Consumer Credit Act. I’d have been similarly protected if I’d paid via PayPal. But since I used gift cards, I can’t get any help, and I’m getting worried I’ll never get my £150 back. My salary has been cut by 25%, so I could certainly use it.
CD, London
