As the representative for an industry battered by Covid, she has fought for businesses ‘running on fumes’ – and now Omicron looms
In the darkest days of the pandemic, with the industry she represented on its knees and no light at the end of the tunnel, the boss of UK Hospitality, Kate Nicholls, went to see a therapist.
She had been acting as an “emotional sponge”, soaking up the anguish of tens of thousands of pubs, bars and restaurants fearing oblivion, while trying to shield her team, particularly the younger members, from the ravages of a uniquely stressful event.
