It said it couldn’t help with our claim as our time had run out – but that was because it was so slow
Last February we bought Ryanair flights to Ibiza for a family-of-four holiday. When the government grounded the flights, Ryanair initially offered a voucher. When we asked for a refund, it said that the flight was cancelled by “causes outside of their control”, so they could not do so.
There was no response to any of our attempts to contact Ryanair, so we contacted John Lewis Finance, as the flights were booked on its credit card. We supplied the various invoices and email confirmation that the flights were cancelled etc, then all went quiet for several weeks. It then asked for Ryanair’s terms and conditions, which I sent. Again all went quiet. This cycle has continued for a year, with requests for the same documents, each time with months of delay in between.
