Employees started a petition demanding improvements, including lifting a pay raise freeze and removing pressure to meet metrics
Call center workers at Cigna, one of the largest health insurance corporations in the US, are reporting poor working conditions driven by high production demands, fear of being fired, lack of training, and long processing times for customers to receive reimbursement for Covid-19 testing costs.
The unrest comes as Cigna’s profits in 2020 increased to $8.5bn from $5.1bn in 2019. David Cordani, the CEO of Cigna, received nearly $79m in compensation in 2020, a raise of $13.4m from the previous year. In March 2021, Cigna announced plans to increase expenditures on stock buybacks to $8bn over the next four years.
