We’re stuck between Ecotricity and Sainsbury’s Energy
We moved into our newly built house in June and immediately contacted Sainsbury’s Energy because I wanted to switch our gas and electricity. We were told the process would be completed within 21 days. The electricity supply was successfully switched, but not the gas. Sainsbury’s told me to contact my existing gas supplier, Ecotricity, and ask it to update my meter details on the national database.
Ecotricity said it had failed to set up an account for my new address and I would have to wait seven days while it did so. A week later, I again asked Sainsbury’s to take over the supply and, again, had to chase when it didn’t happen. I was then told the meter details did not match the property and discovered Ecotricity had registered my address incorrectly. Five months have passed and I’m stuck on a rate that’s twice as much as the Sainsbury’s one. We can’t afford it.
