Most users are positive about firm’s customer service, but others say it had deteriorated
- ‘Too good to be true’: the rapid rise and costly fall of Bulb
- Key questions answered for customers after collapse
Bulb customers have reacted with dismay to the news that their supplier has gone bust, although a significant number also described how the quality of the firm’s customer service had fallen away in recent months.
On Monday the company, which supplied energy to about 6% of UK households, became the biggest casualty of the energy crisis so far after telling Ofgem it could not carry on.
