Nearly a year since it happened, I’m no nearer getting a refund
I was a victim of identity theft and £40,000 was stolen from my HSBC cash Isa. But, nearly a year on, I’m no nearer to getting a refund. The money had been transferred in seven £5,000 payments to a new HSBC current account which, unbeknown to me, had been set up in my name. I reported it to HSBC and a day later another £5,000 was transferred.
Whoever set up the new account closed it and the £40,000 disappeared with it. I was told that an investigation would take six weeks, but it’s been 10 months of continual chasing from me. Each time I’m told that since the money was transferred into an account in my name there’s no problem, and I have to explain from scratch. I am 70 and these savings are vital now I am retired.
YK, London
