I paid for delivery but nothing arrived and I’ve spent two months without a lawnmower
I ordered a Flymo mower online from Homebase. It was available and would be delivered to my local store in four days for a £6 payment. Nine days later, having heard nothing, I emailed customer services and received an automated response saying my query was in a queue. Three days on, I emailed again and, this time, got no response at all. I found a link on the Homebase website that claimed it would offer refunds for undelivered goods but got the message “page not found”. I went into my local store but it was unable to help as it had been an online order.
In the meantime, on Flymo’s own site, it stated that the mower was unavailable, with no date given for when it might be in stock. After waiting in a queue for 40 minutes trying to talk to somebody on the Homebase helpline, I was finally promised a refund within seven days. That was 15 days ago. My Homebase account still tells me the product has been dispatched and will be delivered by the originally promised date. The company has basically stolen £105, and I can see no way of getting it back.
TM, Lancaster
