I was talked into a contract but it was too costly … the next day BES wouldn’t let me cancel
A few days after I agreed a lease on retail premises, I was cold called and talked into a two-year contract with energy company BES. I had decided on another supplier but, due to a calculating error, thought BES offered a better deal. Instead, it was far more expensive. I phoned BES the next day, and was assured I could cancel. However, the switch to my first-choice supplier was blocked, and I was then told that although I had not yet been sent the terms and conditions, the telephone agreement was legally binding and I’d have to pay a termination fee equivalent to six months’ supply.
NM, Altrincham
