I had renewed my policy and paid, but it insisted it was cancelled and I had to pay £70 more
I renewed my car insurance with Brightside over the phone 10 days before the policy expired. Previously, I’d paid in instalments by direct debit, but this time, I paid the full premium upfront.
I received the policy documents, but was also sent emails from Brightside saying it would be cancelling my policy as I had not renewed. I called to confirm my renewal and checked the money had gone from my account.
