We have its HomeCare policy but can’t get an engineer to fix the problem
I was very interested to read the letter in Saturday’s paper about British Gas HomeCare. I, too, have a policy with it and have been waiting seven weeks for an engineer to fix a problem with my hot water. It has cancelled two appointments so far and rebooked me for 1 June, which will be nine weeks since I first phoned.
It also informed me that it would not be possible for me to arrange my own repair, and then claim the money back from them, unlike your correspondent.
