- No explanation offered for deposit not being in account
- Money returned after Guardian asked for investigation
Betfair has apologised to one of its customers after he was left out of pocket for many weeks when an attempted deposit of nearly £100,000 to place bets on the US election in November was taken from his bank but did not credit to his account.
The customer, a long-standing account holder with the betting exchange who lives in Ireland and bets mainly on horse racing and sport, arranged the transfer of €110,000 (£98,000) a week before the election on 3 November, having confirmed with Betfair’s customer service department that there were no limits on the amount he could deposit and that the deposit would be accepted. He also fulfilled all of the firm’s “KYC” – Know Your Customer – requirements.
