Virgin Atlantic and British Airways are criticised while easyJet is offering refunds for customers hit by tier 4 restrictions
Airlines like Virgin Atlantic and British Airways should face “strong action” from regulators for refusing to issue refunds to customers complying with England’s new tier 4 Covid restrictions, consumer advocates have said.
Virgin Atlantic has told customers it will offer full cash refunds only if flights are cancelled by the airline. Travellers who are hit by new tier 4 restrictions and follow the new stay-home orders in south-east England will, however, be allowed to rebook their flight fee-free on only two occasions until December 2022, or transfer the ticket to another person.
