I needed a vehicle for a house move, but there was nothing there when I went to collect it, and I had to take a taxi to the nearest hire firm
I hired a van from Zipcar when I moved house three weeks ago. It wasn’t there when I arrived to collect it and the helpline told me it was miles away in Croydon. I was advised to spend an hour travelling there by train to track it down, which I couldn’t do as I was in the middle of a house move. Then I was told the van would be towed to me and I would receive a call back with an estimated arrival time.
No one called back. When I managed to get through, I was told that this wasn’t possible. Shortly afterwards, I received an email saying that my booking had been cancelled and that I would not be getting my £64 rental fee back. I had to take a taxi to the nearest car hire company and hire another van. Because it was a bank holiday weekend I was obliged to pay £512 for two extra days that I did not need.
CM, London