Being cut off was once just an annoying inconvenience: now it is a lifeline for work and home schooling
I risk losing my job because I have been without the internet for six weeks. Virgin Media is my provider, and the only one in my area that offers anywhere near the speeds I need for work. It sent a succession of technicians before concluding that a new cable from the street cabinet was needed. I had to wait two weeks for an appointment, which was postponed. No one turned up for this, or the rebooked slot. On the third appointment, a technician arrived without the wherewithal to lay a cable.
I have spent more than nine hours on the phone and have made three complaints that have received no response. There’s virtually no signal in my basement flat, so working from mobile data isn’t an option. Having lost my old job due to Covid-19 in August, I need to keep this one. I don’t know what to do.
EOK, London