I’ve had a two-year battle to get it to sort a problem with the ‘chip and signature’ system for disabled users
I have had a two-year battle to get Nationwide to treat disabled credit card users like the rest of its customers. Like many others, I have a contactless chip and signature card that requires me to sign (rather than input a pin) for high-value items, and for when the system needs to verify it is me paying. The problem is that Nationwide’s system doesn’t reset once you have signed, meaning that contactless payments are then getting rejected.
Rather than taking my complaint seriously – I have lodged a formal complaint – Nationwide has just ignored it. This must be having an impact on all of its chip and signature users, and it does seem to be in direct conflict with the Equality Act 2010.