We have been struggling since April and getting nowhere with the online travel agent
We are among the many people still struggling to get a refund for Covid-cancelled flights booked though Lastminute.com. Our son’s return flight from America in May was cancelled by Austrian Airlines in April and, after very many emails, we got a reply from Lastminute.com in June, offering a refund of £517.
No payment was received. In November, an email told us we had to provide bank details. Then, without explanation, it reduced the amount to £173 and said we had to accept within three months.