We were told to self-isolate but it insists we are not entitled to our £322
On the morning we were due to set off on our October half-term holiday, my daughter’s school informed us of two confirmed positive cases of Covid-19 in her class bubble. We were told to self-isolate for 10 days and therefore had to cancel the accommodation we’d booked in a Hoseasons holiday park.
Hoseasons insists we are not entitled to a refund, or to rebook, because my daughter has not tested positive. As a key worker I know the importance of following the government guidelines to prevent the spread of such an infectious disease, but am £322 out of pocket for doing the right thing.