My energy consumption has increased since I started working from home, but surely not by this much
I don’t have a smart meter so I take regular readings and enter them on to my online account with SSE. Last year I was in credit, so SSE reduced my monthly direct debit from £71 to £53. By autumn I realised this was falling short.
Due to coronavirus and lockdowns, my energy consumption was clearly higher, as I have been working from home and my estimated February bill showed a £585 deficit. I queried this, but was told that it was accurate. My direct debits were tripled to £147 last month, but when I submitted my most recent meter reading the debt soared to nearly £19,000. This is clearly insane, and yet I can’t get through to the call centre and have had no response to emails.
GH, Oxford