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Why can’t I get a refund after returning a £500 KitchenAid mixer?

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It seems to be stuck at Heathrow and the company is blaming Brexit

I fancied one of those KitchenAid mixers that Mary Berry uses and, wanting to avoid Amazon, I ordered it directly from the company’s website. The system failed as I was paying, so I began again. Seconds later, an email arrived confirming I had ordered two mixers at £500 each.

I called customer services immediately and was told that the order had been processed and shipped. Within 10 minutes? Warehouse staff must hold a speed record.

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