There’s been a lot to complain about when it comes to customer service … but it’s the good guys who will retain our custom
Most companies spout pious slogans about their customer commitment. The pandemic has exposed which ones really mean it. This column ordinarily broadcasts the failures, but when we emerge from captivity, it’s the good guys we need to hear about, so we know where to entrust our custom.
Some of you have written in to laud excellent customer service – or rather customer service that should be standard, but so rarely is.
