UK electricity provider’s service channels go down with many users left unable to top up pre-pay cards
Thousands of E.ON UK customers have accused the energy supplier of overlooking them after its customer service channels shut down for weeks after a major billing blunder, which left millions out of pocket before Christmas.
During the winter’s coldest spell so far, many customers have been unable to top up their pre-pay energy meters, or contact the supplier to set up payment plans after being furloughed in the latest coronavirus lockdown.
