It hit us with a huge demand and we daren’t turn on the heating
Together Energy supplied our rented flat when we moved in, and we were told that if we transferred the existing account into our names we could apply to switch provider. We did so, and then learned there was a debt of thousands of pounds. I’ve been trying to resolve the issue for the last three months. We are so terrified we’re going to get stuck with a monumental bill, we daren’t turn the heating on.
TF, London
This disgraceful inertia only ended when I raised a complaint with Together’s press team, whereupon it was discovered that the company had botched the change of tenancy procedure and left you with incorrect account details. It had been similarly “letting down” other new tenants, it told me, and so had set up a dedicated “home move team” which, you say, was useless. You’ve now been promised a seamless transfer.
